Welcome to MyUpal Mart. We aim to deliver your orders safely, quickly, and transparently. Please review our Shipping Policy to understand how orders are processed and delivered.
1. Shipping Coverage
We currently ship products across India, including metro cities, tier-2 cities, and select rural locations. Delivery availability depends on the courier partner’s serviceability for your PIN code.
2. Order Processing Time
-
Orders are processed within 1–3 business days after successful payment
-
Orders placed on Sundays or public holidays are processed on the next working day
-
You will receive an order confirmation once your order is placed successfully
3. Estimated Delivery Time
Delivery timelines may vary based on location:
-
Metro Cities: 3–5 business days
-
Other Cities & Towns: 5–7 business days
-
Remote Locations: 7–10 business days
Delivery times are estimates and may vary due to weather, courier delays, or unforeseen circumstances.
4. Shipping Charges
-
Shipping charges (if applicable) are calculated at checkout
-
Free shipping may be available on selected products or promotional offers
-
Any applicable shipping fees will be clearly displayed before payment
5. Shipping Partners
We work with trusted courier and logistics partners to ensure safe and timely delivery of your orders. Courier selection depends on service availability for your location.
6. Order Tracking
Once your order is shipped:
-
You will receive a tracking ID via SMS or email
-
You can track your shipment using the provided tracking link
-
Tracking details may take up to 24 hours to update after dispatch
7. Delayed Shipments
While we strive to deliver on time, delays may occur due to:
-
Courier service disruptions
-
Natural calamities or strikes
-
Incorrect or incomplete delivery address
In such cases, our support team will assist you with updates.
8. Incorrect Address or Failed Delivery
-
Please ensure your shipping address and contact number are accurate
-
Orders returned due to incorrect address or unavailability may require additional re-shipping charges
-
MyUpal Mart is not responsible for delays caused by incorrect customer information
9. Damaged or Missing Packages
If you receive a damaged package or missing item:
-
Contact us within 48 hours of delivery
-
Share order details and clear images of the package/product
-
Our team will investigate and assist with replacement or refund as per policy
10. Changes to Shipping Policy
MyUpal Mart reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with an updated revision date.
11. Contact Us
For shipping-related queries or assistance:
Email: support@myupalmart.in
Phone: +91 80047 66648
Business Hours: Monday – Saturday, 10:00 AM to 6:00 PM